Frequently Asked questions
What is the turnaround time once I order?
Installation is typically done within 45 days; however depending on the results of your site survey and needs, it may take longer.
What kind of support can I expect?
We have a 24/7 dedicated support team.
Is there a warranty?
We offer a full warranty for the term of the agreement.
Do you offer training?
After installation, Black Widow will train all necessary staff.
What is onboarding?
This is the process of photographing ALL of your available inventory through Black Widow before we leave your site.
How do the 360° virtual tours get on my website?
Black Widow will submit HTML code to place the 360° virtual tour on your website.
Do I need a dedicated photographer?
No. The speed and simplicity of Black Widow allows use of existing detailers, porters and even sales staff.
When do my vehicles get photographed?
Anytime you prefer, whether that's immediately when a vehicle arrives on day 1, or during the appraisal process.
When do the photos show up on my website?
Photos go through our background removal system, then get passed through your data syndication and web host providers to reach your website. This process takes 24 hours under normal circumstances, but can be affected by your 3rd party syndication provider and webhost.
What is the turnaround time once I order?
Installation is typically done within 45 days; however depending on the results of your site survey and needs, it may take longer.
